FAQs

The RISE National Summit on Social Determinants of Health: Frequently Asked Questions

I already registered for The RISE National Summit on Social Determinants of Health. Now that the event has been moved to June, what are my options?

Due to the uncertainties that lie ahead, we want to ensure our customers feel supported and comforted during this evolving pandemic.

All conference attendees have three options:

1. Transfer of your registration to join us live in Nashville during the new June dates
Transferring your registration to the live event in June reserves your seat at The RISE National Summit on Social Determinants of Health in Nashville. We will be revisiting our standard cancellation policy for all conference registrants, should the COVID-19 situation continue into June. 

2. Transfer of your registration to participate virtually during the new June dates
Transferring your registration to participate virtually during the new June dates reserves your virtual seat at The RISE National Summit on Social Determinants of Health. We will be revisiting our standard cancellation policy for all conference registrants, should the COVID-19 situation continue into June. 

3. Receive a credit equal to your full payment amount, valid for any RISE conference within the next 12 months
RISE is offering a full credit to your account to be used on a RISE event of your choosing within the next twelve months.

Please click here to let us know which option you wish to take advantage of. If you have additional questions, please email info@risehealth.org

Due to the unknown timeline of COVID-19, what if the June event is cancelled?

RISE is committed to a safe and healthy conference experience and will therefore be monitoring and abiding by any new guidance from the CDC between now and throughout the conference.  

When will you decide to cancel the June conference if CDC guidance indicates social distancing should extend past the original 8-week (May 15) timeline?

We expect the CDC will have enough data by mid-May to make a decision regarding extending the social distancing timeline and will communicate with you well in advance of June 28.

What about cancellations made prior to March 7 when the postponement was announced?

We want to honor the same cancellation options for all attendees, even if you cancelled prior to the postponement. If you cancelled your registration prior to the postponement announcement, please click here to let us know which option you wish to take advantage of related to the June event. This will ensure your message gets to our team. 

Will the conference lineup be the same in June?

Our intent is to keep the agenda as close to the original as possible, however, content will be updated based on elapsed time since March.  We would like to maintain the speakers and sessions over the new dates, while capitalizing on new topics and opportunities that have been presented. Nevertheless, our goal is to propose an agenda with the same level of quality. Details about the new agenda will be provided as soon as possible.

If I keep my registration for the June event, can my colleague attend in my place?

Yes – we do accept replacements. Please contact info@risehealth.org with your information and your colleague’s information so we can process the replacement.

Will attendees and exhibitors be refunded for hotel costs?

You must contact the hotel directly to transfer or cancel hotel reservations. Please note we have asked the hotels within our room blocks to waive cancellation fees, but it’s up to their discretion. RISE is not responsible for reimbursement of travel costs.

Will attendees and exhibitors be refunded for airline tickets?

Many airlines are offering flexible refund options at this time due to the COVID-19 situation. Please contact your airline directly to review your options. RISE is not responsible for reimbursement of travel costs.

I am a sponsor and would like to store our exhibit in Nashville until June 28. Is there a charge? How do we arrange? Alternatively, how do we arrange for our exhibit to be returned to us?

Sponsors have two options for the freight that they have shipped to Nashville:

1. Please notify Freeman at freemannashvillees@freeman.com by Wednesday, March 25 with an address to ship your freight back. Please advise Freeman if you’ll be using your own carrier to pick up your freight, or advise in the email if you’d like to use Freeman Transportation and Freeman will make those arrangements. Charges will be invoiced to you within the next few weeks. The address for pick up is:

Freeman
1701 Lebanon Pike Circle
Nashville, TN 37210

2. Your freight can remain in Freeman storage at no charge until June 30. In the event the show is cancelled, Freeman will need the remaining exhibitors in storage to send an email to freemannashvillees@freeman.com and let us know the address to ship your freight back. All stored freight will go out via Freeman Transportation and will be billed back to you.

As a sponsor, who should I contact with questions regarding my sponsorship?

Please reach out to your sponsorship sales representative, either Kevin Weigel at kweigel@risehealth.org or Sarah Scarry at sscarry@risehealth.org.